Disruption Due To Lack Of Support? Don’t Settle For Anything Less Than Perfect

What do the most common checklists include when choosing a new software solution?

1. Vendor’s domain experience

2. Return on Investment

3. Scalability

4. Reliability

5. User-friendly interface

Easy to miss out or being lower on priority is — a strong support system for the software for freight. The right customer support system can be a game-changer for you to outshine your competitors by making the best use of your solution.

Let’s explore why it is so important to have a good support system for your software of choice.

Availability according to your convenience

Many software companies promise you to extend their support when you need it. Hidden between the promise and your actual need is a huge gap. Such software providers are available only according to their convenience and not yours. During the implementation, everything is rosy and you may receive complete support.

But it is when you need the support and the provider’s office isn’t available, is when you start to wonder if you made the right choice. Your provider should be available whenever the need arrives. Freight Management Software that offers 24 hours and 7 days of support should be the first choice among other parameters when choosing a good support system.

Multi-Channel Communication Support

Once you know your solution provider’s team will support you all days of the year, the next task would be to check what communication modes are available to reach out. In a diverse world, Freight Forwarders tend to use more than one mode of communication. The same comfort must be carried forward when attempting to reach out to your freight management solution provider’s support team.

If there is a trivial query you could email the problem to the provider. Any questions related to the product itself could be sorted via help from chat support. Anything more pressing should be able to be resolved with a phone call to a real human being than a chatbot.

Well, what if all of these channels cannot do any good for things like a planned upgrade of the system? In that case, you must have an exclusive Dedicated Relationship Manager who is a one-point contact for all your needs. Industry-recognized solutions like Logi-Sys provide you a special point of contact in addition to the options of phone, chat, and email too.

Deep Domain Knowledge

If you had a product problem you wanted resolving, whom would you prefer to speak — To a robot or a human? Of course, you would like a real person to listen and understand the problem completely before providing a solution. In the same way, the support personnel for freight forwarder solutions must also be empathetic towards you.

Dealing with queries from trivial to complex must be handled with diplomacy. Soft skills in the support team are vital to resolve queries to your satisfaction.

Only companies that have spent decades understanding freight forwarder operations and their pain points can relate to you whenever you stumble in the use of the software.

Logi-Sys is a single cloud-based integrated platform for the Logistics & Freight Forwarding Industry. It is developed by Softlink Global — a company that caters to more than 1 million+ satisfied users in 4,500+ logistics companies spread globally. Choose Logi-Sys for a perfect Support system and available wholly 24x7.

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